Terms and Conditions
Last updated: 25.02.2026
General
(1) This website (the "Site") and/or the Services, including any associated mobile applications (together: the "Services"), and all offers and sales of products ("Products") via the Site, are owned and operated by the sole proprietorship Iris Melcher (hereinafter also: "we," "us," and "our"). These Terms and Conditions ("Terms") set out the conditions under which visitors or users (together: "Users" or "you") may visit or use the Site and/or the Services and purchase products or services.
(2) By accessing or using the Services, you agree to and bindingly accept these Terms. If you do not agree to all of these Terms, you may not access the Site or use the Services. Please read these Terms carefully before accessing our Site, using the Services, or purchasing Products. These Terms explain who we are, how we sell products and services to you, how you can withdraw from a purchase contract, and what to do if problems arise.
(3) You confirm that you are of legal age and have the legal capacity, right, and freedom to enter into a binding agreement based on these Terms and to use the Services and purchase Products. If you are a minor, you require the permission of a parent or legal guardian to use the Services or purchase Products.
Booking of Offered Services
(1) You may make bookings to purchase the services offered. Through our Site or Services, we may grant you permission to schedule appointments for the use of our offered services. When you schedule an appointment for one of our offered services, you agree to appear at the scheduled time and specified location and to transfer the displayed price via the agreed payment method. Should you be unable to keep the scheduled appointment, you agree to cancel it no later than 24 (twenty-four) hours before the originally scheduled time. Should you fail to cancel a scheduled appointment, or fail to cancel it at least 24 (twenty-four) hours in advance, you will not receive a refund for any payments already made.
(2) We may require payment for a specific offered service. When making a payment for our offered services, you agree that: (i) you are responsible for reading the full listing and description of the offered services before making a binding booking, and (ii) you enter into a legally binding contract to book an offered service once you complete the booking process.
(3) You may select the offered services and available appointments you wish to book and add them to a shopping cart by making the relevant selections (e.g. type of offered service, quantity (if applicable), date and time of appointment) and clicking the corresponding button. Our prices are listed on the Site or in the Services. We reserve the right to change our stated prices for offered services at any time (provided that you will only be charged the amount you agreed to before the price change) and to correct unintentional pricing errors with effect for the future.
(4) Before clicking the "Book" button, all offered services and appointments you have selected, including the total price, will be displayed again in a booking summary. You may then identify and correct any input errors before submitting your final, binding booking order. By clicking the "Book with payment obligation" button, you submit a binding order to book the offered services for the selected appointment. However, the order can only be submitted and transmitted once you have accepted these Terms by clicking the corresponding checkbox, thereby incorporating them into your booking order.
(5) We will then send you an automatic confirmation of receipt by email listing your booking order again, which you can print or save using the relevant function. This automatic confirmation of receipt merely confirms that we have received your booking order; it does not yet constitute our acceptance of that order.
(6) The legally binding agreement for the booking of the offered services is only concluded once we send you a confirmation email. We reserve the right not to accept your booking order. This does not apply in cases where we offer a payment method — and you select that payment method for your order — that triggers an immediate payment process (e.g. electronic bank transfer or real-time transfer via PayPal, Giropay, Paydirekt). In such cases, the legally binding contract is deemed concluded once you have initiated the booking process as described above via the "Book with payment obligation" button.
(7) The contract may be concluded in the German language. After the contract has been concluded, the contract terms will be stored by us; you will no longer have access to them.
(8) Fees for the offered services are due before the service begins. In the event that payment for the offered services is to be made offline, you hereby agree to send full payment before the scheduled time of the appointment. We reserve the right to refuse to provide the offered services at any time if no payment has been received.
Refunds Not Subject to Cancellation Protection
Scheduled appointments for offered services may occasionally be cancelled due to events beyond our control, such as illness or natural disasters, or if conditions specified for the service are not met (e.g. minimum number of participants). In such cases, you will receive a refund.
Purchase of Products
(1) The purchase of Products is subject to the Terms in effect at the relevant time.
(2) When you purchase a Product: (i) you are responsible for reading the full item description before making a binding purchase, and (ii) completing an order on the Site (by completing a checkout process via the "Order with payment obligation" button or a similar button) may constitute a legally binding contract for the purchase of the relevant Product, unless these Terms provide otherwise.
(3) By clicking the corresponding button, you may select products from our product range and add them to the shopping cart. Our prices are listed on the Site. We reserve the right to change our prices at any time and to correct unintentional pricing errors. Such changes will not affect the price of Products you have already purchased. At checkout, you will be shown an overview of all products you have added to the shopping cart. This overview includes the essential characteristics of each product, as well as the total price for all products, the applicable sales tax (VAT), and any shipping costs. On the checkout page, you also have the option to review and, if necessary, change, remove, or correct the products and quantities. You may also use the editing function to identify and correct any input errors before submitting your final, binding order. Any stated delivery times apply from receipt of your payment of the purchase price. By clicking the "Order with payment obligation" button, you submit a binding order to purchase the listed products at the specified price and shipping costs. To complete the ordering process via the "Order with payment obligation" button, you must first accept these Terms as legally binding for your order by clicking the corresponding checkbox.
(4) We will then send you a confirmation of receipt for your order by email, listing your order again, which you can print or save using the relevant function. Please note that this is an automatic notification that only confirms that we have received your order. It does not indicate that we have accepted your order.
(5) The legally binding agreement for the purchase of the Products is only concluded once we send you an acceptance email or ship the Products to you. We reserve the right not to accept your order. This does not apply in cases where we offer a payment method — and you select that payment method for your order — that triggers an immediate payment process upon submission of your order (e.g. electronic bank transfer or real-time transfer via PayPal, Giropay, Paydirekt). In such cases, the legally binding agreement is deemed concluded once you have initiated the ordering process as described above via the "Order with payment obligation" button.
(6) The purchase contract may be concluded in the German language. After the contract has been concluded, the contract terms will be stored by us; you will no longer have access to them.
Right of Withdrawal
(1) If you purchase one or more Products via the Site or Services that are shipped in a single delivery, the instructions on the right of withdrawal set out in Appendix 1 to these Terms shall apply.
(2) If you purchase one or more Products via the Site or Services that are shipped in partial deliveries, the instructions on the right of withdrawal set out in Appendix 2 to these Terms shall apply.
(3) If you purchase one or more Products via the Site or Services that consist of digital content not delivered on a physical data carrier (e.g. CDs or DVDs), the instructions on the right of withdrawal set out in Appendix 3 to these Terms shall apply.
(4) To exercise your right of withdrawal, you may use the withdrawal form set out in Appendix 4 to these Terms. However, this is not mandatory.
Warranty for Products
We are liable for defects in quality and/or title of the Products you purchase from us in accordance with the applicable statutory warranty provisions.
Storage of Online Payment Information
You may save a preferred payment method for future use. In this case, we store this payment information in accordance with applicable industry standards, where available (e.g. PCI DSS). You can identify your stored card by its last four digits.
Vouchers, Gift Cards, and Other Offers
Vouchers, gift cards, discounts, or other offers ("Offers") are available for our Products from time to time. Such Offers are valid only for the period specified in that Offer. Offers may not be transferred, modified, sold, exchanged, reproduced, or distributed without our express written consent.
Membership Account
(1) To access and use certain areas and functions of our Site, you must first register and create an account ("Membership Account"). You must provide accurate and complete information when registering your Membership Account.
(2) If a person other than yourself accesses your Membership Account and/or your settings, they may carry out any action available to you, such as making changes to your Membership Account. We therefore strongly advise you to keep your Membership Account login credentials secure. Such activity may be assumed to have been carried out by and on your behalf, and you alone may be held responsible for any activities carried out under your Membership Account — regardless of whether they were expressly authorized by you — as well as for any resulting damages, expenses, and losses. You are liable for activities related to your Membership Account in the manner described if you negligently enabled the use of your Membership Account by failing to exercise reasonable care in protecting your login credentials.
(3) You may create and access your Membership Account via a dedicated website, or via a third-party platform such as Facebook (the "Social Network Account"). If you log in via a third-party platform account, you hereby grant us access to certain information about you stored in your Social Network Account.
(4) We may permanently or temporarily block or suspend your access to the Membership Account, without any liability on our part, in order to protect ourselves, our Site and Services, or other users — for example, if you violate provisions of these Terms or applicable laws or regulations in connection with your use of the Site or your Membership Account. This may occur without prior notice if circumstances require immediate action; in such cases, we will inform you as soon as possible. We further reserve the right to terminate your Membership Account with two months' notice by email, for example if we discontinue our Membership Account program. You may stop using and request deletion of your Membership Account at any time by contacting us.
Permitted Use
(1) Our Services are provided to you for informational purposes and for private, non-commercial use only. When using our Services, you must comply with these Terms and all applicable laws.
(2) Unless expressly permitted by these Terms, it is not permitted to: (i) use our Services in an unlawful or fraudulent manner (including infringing the rights of third parties), or for the purpose of collecting personal data or impersonating other users; (ii) modify or use our copyright, trademark, or other proprietary notices, or interfere with the security-related features of our Services; (iii) use our Services in any way to manipulate or falsify content or undermine the integrity and accuracy of content, or take actions to disrupt, damage, or interrupt parts of our Services; (iv) use our Services to send, receive, upload/post, or download material that does not comply with our content standards; (v) use our Services to transmit or enable the transmission of unsolicited or unauthorized advertising or promotional material; (vi) use our Services to transmit data or upload data to our Services that contains viruses, Trojan horses, worms, time bombs, keystroke logging, spyware, adware, or other harmful programs or similar computer code designed to interfere with the operation of computer software or hardware; (vii) use robots, spiders, other automated devices, or manual processes to monitor/copy our or other sites or the content contained within our Services, or use network monitoring software to determine the architecture of our Services or extract usage data from our Services; (viii) engage in conduct that restricts or prevents other users from using our Services; or (ix) use our Services for commercial purposes or in connection with any commercial activity without our prior written consent. You agree to fully cooperate with us in investigating any activity that is suspected or actually violates these Terms.
Intellectual Property Rights
(1) Our Services and related content (and any derivative works or improvements thereof), in particular with respect to all texts, illustrations, files, images, software, scripts, graphics, photos, sounds, music, videos, information, content, materials, products, services, URLs, technology, documentation, trademarks, service marks, trade names, and trade dress, as well as interactive features, and all intellectual property rights therein, are either owned by us or licensed to us (together: "our intellectual property rights"), and nothing in these Terms grants you any rights in connection with our intellectual property rights. Unless expressly stated herein or required by mandatory statutory provisions for the use of the Services, you do not acquire any rights, claims, or interests in our intellectual property rights. All rights not expressly granted in these Terms are expressly reserved.
(2) If the Products include digital content, such as music or videos, you will be granted the rights specified in relation to such content on the Site.
Disclaimer of Warranty for Use of the Site and Services
The Services, our intellectual property rights, and any information, materials, and content provided in connection therewith and made available to users free of charge, are provided without any guarantee of freedom from defects or availability, and without warranties of any kind, express or implied (including warranties of fitness for a particular purpose, or warranties regarding the security, reliability, timeliness, accuracy, and performance of our Services, among others) — except in cases of fraudulent concealment of defects. We do not warrant that free Services will be provided without interruption or free of errors, or that they will meet your requirements. Access to the Services and the Site may be suspended or restricted due to repairs, maintenance, or updates. This does not affect the warranty for Products purchased from us, as set out in the "Warranty for Products" section above.
Indemnification
You agree to defend, indemnify, and hold us harmless from and against any actual or alleged claims, damages, costs, liabilities, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the Website and Services in violation of these Terms, including in particular any use that violates the restrictions and requirements set out in the "Permitted Use" section, unless such circumstances are not attributable to your fault.
Limitation of Liability
(1) We are liable only for intent, gross negligence, negligent injury to life, body, or health, or slightly negligent breach of a material contractual obligation, and only in the case of paid services or the sale of Products. A "material contractual obligation" means an obligation whose fulfillment is a fundamental prerequisite for the proper performance of the agreement and on which you may normally and reasonably rely. Our liability for slightly negligent breach of a material contractual obligation is limited to the amount of typical and foreseeable damage for this type of contract. This does not affect our liability under the German Product Liability Act or in the event that we have explicitly given a guarantee.
(2) The foregoing provisions apply to our contractual liability (including liability for futile expenses) and non-contractual liability (including liability in tort), as well as liability arising from pre-contractual dealings (culpa in contrahendo). They also apply for the benefit of our managing directors, officers, or other legal representatives, employees, and agents.
Changes to the Terms and Services; Discontinuation
We reserve the right to change these Terms from time to time at our sole discretion, to reflect changes in the law or additional features we may introduce, or as we otherwise develop our business. You should therefore review these Terms regularly, and in any case during checkout when purchasing Products. The new Terms will apply to any new order you place after the effective date of the new Terms. If ongoing services you use are affected by changes to the Terms, we will take your legitimate interests into appropriate account. We will notify you of such changes in a timely manner in advance. The changes will be deemed accepted by you unless you object to them within two months of such notice. We will inform you of this in our notice. If you object to the changes, we have a special right of termination — without further obligations toward you — effective as of the date the changes take effect.
We may modify the Services, discontinue the provision of the Services or one or more features of the offered services, or restrict the Services. We may terminate or suspend access to the Services itself, permanently or temporarily — without stating reasons and without further obligations. Where possible under the circumstances, we will notify you of this in advance and will take your legitimate interests into appropriate account when taking such measures.
Links to Third-Party Websites
The Services may contain links that allow you to leave the Site. Unless otherwise stated, linked sites are not under our control, and we are not responsible for the content of linked sites, for links contained on a linked site, or for changes and updates to such sites. We are not responsible for transmissions received from a linked website. Links to third-party websites are provided for informational purposes only. The fact that we have added links to other websites does not mean that we endorse their owners or their content.
Applicable Law
(1) These Terms are governed by and shall be construed in accordance with the laws of the Federal Republic of Germany (excluding conflict-of-law provisions).
(2) The European Commission provides a platform for online dispute resolution (ODR), accessible at: https://ec.europa.eu/consumers/odr/. Please note that we are not obligated to resolve disputes with consumers before any alternative dispute resolution body.
Miscellaneous
(1) A waiver by either party of any breach or default under these Terms shall not constitute a waiver of any preceding or subsequent breach or default.
(2) The headings used in these Terms are for convenience only and have no legal significance.
(3) Unless expressly stated otherwise: if any part of these Terms is deemed unlawful or unenforceable for any reason, it is agreed that such part of the Terms shall be severed, and the remaining Terms shall remain unaffected and in full force and effect.
(4) You may not assign your agreement with us under these Terms, nor any or all of your contractual rights or obligations, without our prior written consent.
(5) These Terms constitute the entire agreement and supersede any prior written or oral agreements between you and us relating to the Services and the sale of Products.
(6) Provisions of these Terms which, by their nature, are intended to survive such action on our part shall remain in effect, in particular with respect to provisions regarding indemnification, holds harmless, disclaimers of warranty, limitations of liability, and this "Miscellaneous" section.
Contact
To contact us, please send an email to:
Name: Iris Melcher
Email: iris.seelenfunken@gmail.com
Appendix 1
If you have purchased one or more Products via the Site or Services that are shipped in a single delivery, the following instructions inform you of your right of withdrawal:
Right of Withdrawal
You may withdraw from this contract within 14 days if defects are identified in the goods.
The withdrawal period will expire 14 days from the day on which you, or a third party named by you who is not the carrier, take physical possession of the goods.
To exercise your right of withdrawal, you must inform
Iris Melcher,
Phone: +4917642284339,
Email: iris.seelenfunken@gmail.com
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by email). You may (but are not required to) use the withdrawal form provided in Appendix 4 for this purpose.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse you — without undue delay, and in any event no later than 14 days from the day on which we receive notice of your withdrawal — all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer). We will carry out such reimbursement using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having returned the goods, whichever is earlier.
The goods should be returned or handed over to:
Iris Melcher,
Phone: +4917642284339,
Email: iris.seelenfunken@gmail.com
Address: Please request postal address via Email
without undue delay, and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Appendix 2
If you have purchased one or more Products via the Site or Services that are shipped in partial deliveries, the following instructions on the right of withdrawal apply:
Instructions on the Right of Withdrawal
Right of Withdrawal
You may withdraw from this contract within 14 days if defects are identified in the goods.
The withdrawal period will expire 14 days from the day on which you, or a third party named by you who is not the carrier, take physical possession of the last delivery or the last item.
To exercise your right of withdrawal, you must inform
Iris Melcher,
Phone: +4917642284339,
Email: iris.seelenfunken@gmail.com
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by email). You may (but are not required to) use the withdrawal form provided in Appendix 4 for this purpose.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse you — without undue delay, and in any event no later than 14 days from the day on which we receive notice of your withdrawal — all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer). We will carry out such reimbursement using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having returned the goods, whichever is earlier.
The goods should be returned or handed over to:
Iris Melcher,
Phone: +4917642284339,
Email: iris.seelenfunken@gmail.com
Address: Please request postal address via Email
without undue delay, and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Appendix 3
If you have purchased one or more Products via the Site or Services that consist of digital content not delivered on a physical data carrier (e.g. CDs or DVDs), the following instructions on the right of withdrawal apply:
Instructions on the Right of Withdrawal
Right of Withdrawal
You may withdraw from this contract within 14 days if defects are identified in the goods.
The withdrawal period expires 14 days after the contract is concluded.
To exercise your right of withdrawal, you must inform
Iris Melcher,
Phone: +4917642284339,
Email: iris.seelenfunken@gmail.com
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by email). You may (but are not required to) use the withdrawal form provided in Appendix 4 for this purpose.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse you — without undue delay, and in any event no later than 14 days from the day on which we receive notice of your withdrawal — all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer). We will carry out such reimbursement using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of digital content (including streaming, downloads, etc.) not delivered on a physical data carrier (e.g. CD or DVD), if you have expressly agreed that we may begin performance of the contract before the withdrawal period has expired, and you have confirmed your knowledge that, by giving this consent, you lose your right of withdrawal once performance of the contract has begun.
Appendix 4
You may (but are not required to) use the following withdrawal form.
Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
— To Iris Melcher, 22149 Hamburg, Phone: +49 17642284339, Email: iris.seelenfunken@gmail.com.
— I/we () hereby give notice that I/we () withdraw from my/our () contract of sale for the following goods ()/for the provision of the following service
— Ordered on ()/received on ()
— Name of customer
— Address of customer
— Signature of customer (only if this form is submitted on paper)
— Date