Data protection
Introduction
Privacy Policy
Introduction
We ("we," "us," "our") take the protection of the data of users ("users" or "you") of our website and/or our mobile app (the "Website" or "Mobile App") very seriously and are committed to protecting the information that users provide to us in connection with the use of our website and/or our mobile app (together: "digital assets"). Furthermore, we are committed to protecting and using your data in accordance with applicable law.
This Privacy Policy explains our practices regarding the collection, use, and disclosure of your data through the use of our digital assets (the "Services") when you access the Services via your devices.
Please read this Privacy Policy carefully and make sure you fully understand our practices regarding your data before using our Services. If, after reading and fully understanding this Policy, you do not agree with our practices, you must stop using our digital assets and Services. By using our Services, you acknowledge the terms of this Privacy Policy. Continued use of the Services constitutes your consent to this Privacy Policy and any changes made to it.
In this Privacy Policy, you will learn:
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How we collect data
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What data we collect
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Why we collect this data
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Who we share the data with
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Where the data is stored
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How long the data is retained
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How we protect the data
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How we handle minors
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Updates or changes to the Privacy Policy
What data do we collect?
Below you will find an overview of the data we may collect:
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Non-identified and non-identifiable information that you provide during the registration process or that is collected through the use of our Services ("non-personal data"). Non-personal data does not allow any conclusions to be drawn about who it was collected from. The non-personal data we collect consists mainly of technical and aggregated usage information.
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Individually identifiable information, i.e. any information that can be used to identify you, or that could reasonably be used to identify you ("personal data"). The personal data we collect through our Services may include information requested from time to time, such as names, email addresses, addresses, phone numbers, IP addresses, and more. If we combine personal data with non-personal data, such data will be treated by us as personal data for as long as it remains combined.
How do we collect data?
Below are the main methods we use to collect data:
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We collect data through your use of our Services. When you visit our digital assets and use our Services, we may collect, gather, and store usage, session, and related information.
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We collect data that you provide to us directly, for example when you contact us through a communication channel (e.g. an email with a comment or feedback).
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We may collect data from third-party sources, as described below.
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We collect data that you provide to us when you sign in to our Services via a third-party provider such as Facebook or Google.
Why do we collect this data?
We may use your data for the following purposes:
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to provide and operate our Services;
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to develop, customize, and improve our Services;
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to respond to your feedback, requests, and inquiries, and to offer assistance;
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to analyze demand and usage patterns;
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for other internal, statistical, and research purposes;
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to improve our data security and fraud prevention capabilities;
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to investigate violations and enforce our terms and policies, as well as to comply with applicable law, regulations, or governmental orders;
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to send you updates, news, promotional material, and other information related to our Services. For promotional emails, you may decide at any time whether you wish to continue receiving them. If not, simply click the unsubscribe link in these emails.
Who do we share the data with?
We may share your data with our service providers in order to operate our Services (e.g. storing data through third-party hosting services, providing technical support, shipping goods, etc.).
We may also disclose your data under the following circumstances: (i) to investigate, uncover, prevent, or take action against unlawful activities or other misconduct; (ii) to establish or exercise our rights of defense; (iii) to protect our rights, property, or personal safety, as well as the safety of our users or the public; (iv) in the event of a change of control of us or one of our affiliated companies (through a merger, acquisition, or purchase of (substantially) all assets, among other things); (v) to collect, store, and/or manage your data through authorized third-party providers (e.g. cloud service providers), to the extent appropriate for business purposes; (vi) to work together with third-party providers to improve your user experience. For the avoidance of doubt, we would like to point out that we may, at our discretion, transmit, share, or otherwise use non-personal data with third parties.
Cookies and Similar Technologies
When you visit or access our Services, we authorize third parties to use web beacons, cookies, pixel tags, scripts, and other technologies and analytics services ("Tracking Technologies"). These Tracking Technologies may allow third parties to automatically collect your data in order to improve the navigation experience on our digital assets, optimize their performance, and ensure a tailored user experience, as well as for security and fraud prevention purposes.
To learn more, please read our Cookie Policy.
Without your consent, we will not share your email address or other personal data with advertising companies or advertising networks.
Where do we store the data?
Non-personal data
Please note that our companies, as well as our trusted partners and service providers, are located around the world. For the purposes explained in this privacy policy, we store and process all non-personal data we collect in various jurisdictions.
Personal data
Personal data may be maintained, processed and stored in the United States, Ireland, South Korea, Taiwan, Israel and, to the extent necessary for the proper provision of our services and/or as required by law (as further explained below), in other jurisdictions.
How long will the data be retained?
Please note that we retain the collected data for as long as necessary to provide our services, to comply with our legal and contractual obligations to you, to resolve disputes and to enforce our agreements.
We may, at our sole discretion, correct, supplement or delete inaccurate or incomplete data at any time.
How do we protect the data?
The hosting service for our digital assets provides us with the online platform through which we can offer you our services. Your data may be stored via our hosting provider's data storage, databases, and general applications. They store your data on secure servers behind a firewall and offer secure HTTPS access to most areas of their services.
Payments
All payment options offered by us and our hosting provider for our digital assets comply with the PCI DSS (Credit Card Industry Data Security Standard) regulations of the PCI Security Standards Council. This is a collaboration of brands such as Visa, MasterCard, American Express, and Discover. PCI DSS requirements help ensure the secure handling of credit card data (including physical, electronic, and procedural measures) by our shop and service providers.
Notwithstanding the measures and efforts taken by us and our hosting provider, we cannot and will not guarantee absolute protection and security of the data that you upload, publish, or otherwise share with us or others.
For this reason, we ask you to choose strong passwords and, if possible, not to send us or others any confidential information whose disclosure you believe could cause you significant or lasting harm. Since email and instant messaging are not considered secure forms of communication, we also ask you not to share any confidential information via these channels.
How do we deal with minors?
The Services are not intended for users who have not yet reached the legal age of majority. We will not knowingly collect data from children. If you have not yet reached the age of majority, you should not download or use the Services, and should not provide us with any information.
We reserve the right to request proof of age at any time in order to verify whether minors are using our Services. In the event that we become aware that a minor is using our Services, we may deny such users access to and block them from our Services, and we may delete any data about that user stored with us. Should you have reason to believe that a minor has provided data to us, please contact us as explained below.
We use your personal data only for the purposes set out in this Privacy Policy, and only where we are satisfied that:
the use of your personal data is necessary to perform or enter into a contract (e.g. to provide you with the Services themselves, or customer care or technical support);
the use of your personal data is necessary to comply with relevant legal or regulatory obligations, or
the use of your personal data is necessary to support our legitimate business interests (provided this is always carried out in a manner that is proportionate and respects your data protection rights).
As an EU resident, you may:
request confirmation as to whether or not personal data concerning you is being processed, and request access to your stored personal data as well as certain additional information;
request to receive personal data you have provided to us in a structured, commonly used, and machine-readable format;
request the correction of your personal data stored with us;
request the deletion of your personal data;
object to our processing of your personal data;
request the restriction of the processing of your personal data; or
lodge a complaint with a supervisory authority.
Please note, however, that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. If you have general questions about the personal data we collect and how we use it, please contact us as indicated below.
In the course of providing the Services, we may transfer data across borders to affiliated companies or other third parties, and from your country/jurisdiction to other countries/jurisdictions worldwide. By using the Services, you consent to the transfer of your data outside the EEA.
If you are located in the EEA, your personal data will only be transferred to locations outside the EEA if we are satisfied that an adequate or comparable level of protection for personal data exists. We will take appropriate steps to ensure that we have suitable contractual arrangements in place with our third parties to ensure that appropriate safeguards are implemented, so that the risk of unlawful use, alteration, deletion, loss, or theft of your personal data is minimized, and that these third parties act at all times in accordance with applicable law.
Rights under the California Consumer Privacy Act
If you use the Services as a California resident, you may be entitled under the California Consumer Privacy Act ("CCPA") to request access to and deletion of your data.
To exercise your right to access and delete your data, please see below for how to contact us.
We do not sell users' personal data for the purposes of the CCPA.
Update or change to the privacy policy
We may revise this Privacy Policy from time to time at our sole discretion. The version published on the website is always the most current version (see the "Date" date). We encourage you to check this Privacy Policy regularly for changes. In the event of significant changes, we will post a notice on our website. If you continue to use the services after being notified of changes on our website, this will be considered your acknowledgment and acceptance of the changes to the Privacy Policy and your agreement to be bound by the terms of those changes.
Contact
If you have general questions about the services or the data we collect about you and how we use it, please contact us at:
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to provide you with an optimal browsing experience, ensure the functionality of the website, and analyze how our website is used.
When you first visit our website, you will be asked for your consent via a cookie consent banner. You can adjust or withdraw your choices at any time through the cookie settings.
We distinguish between the following categories of cookies:
Necessary Cookies
These cookies are essential for the operation of the website (e.g. shopping cart functionality, login sessions, language settings) and cannot be disabled.
Analytics Cookies
We use the following services to understand how visitors use our website:
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Wix Analytics – an analytics service provided by Wix used to evaluate website traffic and user behavior.
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Google Analytics – a web analytics service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland), which helps us analyze the use of our website. The information generated is typically transmitted to and stored on a Google server.
Marketing Cookies
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Facebook/Meta Pixel – a tool provided by Meta Platforms Ireland Limited (4 Grand Canal Square, Dublin 2, Ireland), which allows us to measure the effectiveness of our advertisements and show you relevant content on Facebook and Instagram.
These analytics and marketing cookies are only set with your prior consent, which you provide via the cookie banner. You may withdraw your consent at any time with effect for the future.
For more information about the individual providers, please refer to their respective privacy policies: